Abstract

This study explores the impact of Software as a Service (SaaS) on business agility within the e-commerce sector, examining how cloud-based solutions enhance scalability, operational efficiency, decision-making speed, and cost-effectiveness. Using a mixed-method research approach, the study combines quantitative data from surveys with qualitative insights from interviews with key stakeholders. The findings indicate that SaaS adoption significantly improves strategic flexibility, allowing e-commerce businesses to quickly adapt to market changes and customer demands. Additionally, SaaS platforms facilitate real-time decision-making and streamline operations through automation. Despite challenges related to data security, integration with legacy systems, and vendor lock-in, the overall benefits of SaaS outweigh these obstacles, making it an essential tool for enhancing business agility. The study concludes that SaaS plays a vital role in driving operational efficiency and competitiveness in the fast-paced e-commerce industry

Keywords

Software as a Service (SaaS), e-commerce, business agility, cloud computing