Sarcouncil Journal of Economics and Business Management

Abstract: The present study examines the implementation of Enterprise Resource Planning (ERP) systems within financial services organizations, focusing on strategies that drive user adoption and ensure data integrity. Using a mixed-method case study approach, the research integrates quantitative data from 90 survey respondents and qualitative insights from 30 in-depth interviews across four key departments; Finance, Operations, IT, and Risk & Compliance. Descriptive statistics, correlation, multiple regression, and cluster analysis were applied to identify the critical factors influencing ERP success. The findings revealed that Data Governance Practices (β = 0.256, p < 0.01) and Change Management Effectiveness (β = 0.238, p < 0.01) were the strongest predictors of ERP implementation success, while User Training and Support (β = 0.210, p < 0.05) also played a significant role in enhancing system utilization. The Data Integrity Index (M = 4.30) emerged as the highest-rated construct, reflecting the system’s positive impact on data accuracy, transparency, and compliance. The qualitative results reinforced these outcomes, emphasizing leadership commitment, employee engagement, and structured change facilitation as key enablers of ERP success. Visual analyses through radar and cluster models further illustrated performance consistency across governance and adoption dimensions. Overall, the study concludes that effective ERP implementation in financial services requires a balanced framework integrating technology, leadership, and user readiness to achieve sustainable organizational transformation and maintain high standards of data integrity.