Sarcouncil Journal of Multidisciplinary

Abstract: The COVID-19 pandemic posed unprecedented challenges to public administration systems, requiring rapid and coordinated responses under conditions of uncertainty and resource constraints. This study examines operational coordination during the COVID-19 crisis by focusing on three interrelated dimensions: logistics management, inter-agency communication, and data-driven decision-making. Using a mixed-methods approach, the research integrates quantitative performance indicators with qualitative institutional insights to assess how coordination mechanisms influenced crisis response effectiveness. The results show that logistics execution, particularly distribution efficiency and inventory availability, was the most influential factor in sustaining operational continuity. Inter-agency communication, driven by communication frequency and clarity of directives, played a critical role in aligning actions and minimizing fragmentation. Data-driven decision-making enhanced adaptive capacity when real-time data and analytical outputs were effectively integrated into operational planning, though its impact varied across institutions. Cluster and radar-based analyses further reveal substantial heterogeneity in coordination capacity, distinguishing highly coordinated agencies from moderately coordinated and fragmented ones. The study highlights that balanced integration of logistics, communication, and data use is essential for resilient crisis governance. These findings offer actionable insights for strengthening emergency preparedness frameworks and improving institutional responses to future large-scale public health crises.