Sarcouncil Journal of Engineering and Computer Sciences

Abstract: The tile industry, while rich with opportunities, operates within a framework of complexity due to its vast range of product variations, numerous competing brands, and ever-changing customer demands. These dynamics pose significant challenges for tile resellers, especially those relying on outdated or manual systems to manage inventory, track sales, or engage with customers. As a result, many businesses experience operational inefficiencies such as stock mismanagement, delayed customer responses, and missed sales conversions. This research paper delves into the transformative potential of combining data analytics with strategic project management to streamline operations and boost business performance in the tile sector. By examining the journey of Quality Tiles a well established tile reseller based in Maharashtra, we provide insights into how the implementation of a tailored Inventory Management System (IMS) significantly improved day-to-day operations. The system introduced real-time stock tracking, automated billing, and structured customer interaction tracking, empowering the company to make faster, data backed decisions. Through this case study, we highlight the real-world benefits of digital transformation in a traditional industry. These benefits include increased operational transparency, enhanced staff coordination, improved customer satisfaction, and ultimately, a measurable rise in sales performance. This paper serves as a practical guide for other tile businesses seeking sustainable growth through technology driven strategies.