Sarcouncil Journal of Arts Humanities and Social Sciences

Abstract: Philosophers in the decision-making theories concern themselves with normative questions of how and why choices should be made. This qualitative case study aimed at demystifying decision-making but with a thrust on delineating how the process was done for Information and Communication Technology (ICT) integration. Thirteen participants in an international high school in Eswatini were interviewed to collect data which was augmented with relevant documents. The findings showed positive ICT outcomes like meeting curriculum needs, and effectives in school information management and communication. These outcomes came about as a result of a four-step decision-making process that was centred around participatory decision-making. Firstly, an ICT vision set the tone, followed by a policy that articulated exactness to what needed to be done. Third and fourth involved acquiring requisite ICT tools and inculcating necessary ICT skills respectively. A devolution of ICT responsibilities and ICT decision-making empowered subordinates and resulted in positive feeling around ICT. Consequently, the study recommends school-wide consultations and collaborations to work around the demands of ICT integration in a school