Abstract

Purpose: The purpose of this study is to capture the level of job satisfaction among the tax auditors of the Ministry of Finance and the factors that shape it. The findings of this research are expected to contribute to the formulation of appropriate policies to increase satisfaction and, consequently, their productivity and effectiveness. Methodological Approach: Initially, a literature review was conducted to investigate the most important theories and document contemporary approaches to the subject of job satisfaction. Subsequently, a field research was conducted to confirm and test the validity of these theories through primary quantitative research using questionnaires and analysis of the resulting data. The research captures the perceptions of the tax auditors of the Ministry of Finance, evaluates their level of job satisfaction, and examines its correlation with certain factors. Conclusions: The analysis of the participants’ sample indicates an overall moderate level of job satisfaction. The findings regarding specific variables, such as working hours, relationships among colleagues, number of leave days, daily working hours, and the work itself, showed satisfaction levels above average. In contrast, satisfaction levels were below average concerning their career advancement prospects, training opportunities in their field, and their ability to contribute with their own proposals to improve work and service efficiency. Regarding the impact of sample characteristics on job satisfaction, higher levels of job satisfaction were found among employees of Economic Crime Investigation Directorate compared to those of Financial Crime Prosecution Unit. Additionally, certain differences in satisfaction levels were linked to educational level and family status, with divorced/widowed individuals showing less satisfaction in certain aspects of job satisfaction compared to single and married individuals. Proposals for Improving Job Satisfaction: The conclusions of this research can be utilized by administration authorities to implement relevant reforms and adopt best practices in processes related to human resource development, enhancing training opportunities, further enriching job content, taking on more responsibilities, granting greater autonomy, and empowering employees. Moreover, they contribute to encouraging employees to participate with their own proposals to improve work and service efficiency and to actively engage in decision-making.