Abstract

With the tremendous development in the field of information technology, e-government has had great luck in this development, as countries around the world have developed their electronic services to provide well-being for their citizens, and to increase investments and commercial transactions in all economic fields of the country. Nowadays the increasing interest in e-government, the bulk of academics are focusing on studying the factors influencing the adoption and actual use of these electronic services by citizens. Using the Technology Acceptance Model (TAM) as a theoretical framework, the study focuses on the relationship between perceived usefulness, ease of use, and Behavioural intention. Previous studies have shown that there is a positive relationship between perceived usefulness and Behavioural intention, as well as between ease of use and Behavioural intention to adopt and use e-government services, and the strong influence of cultural factors on adopting this technology. The study focuses on the relationship between perceived usefulness, ease of use, and Behavioural intention by developing a conceptual model to study these relationships and using uncertainty avoidance as a moderating variable. This study provides concepts for decision-makers to increase interest in the impact of citizens’ behavioural intention and cultural influence to increase the adoption and effective use of e-government in developing countries including Jordan