Sarcouncil Journal of Multidisciplinary

Abstract: Government agencies face growing demands to enhance their digital service delivery approaches while maintaining rigorous operational transparency and compliance standards. Low-code development platforms are innovative tools that facilitate the rapid creation of apps without requiring extensive coding expertise. Salesforce's metadata-focused architecture signifies a major change from conventional business software development by providing visual development environments that enable application creation for a broader audience. Significant prospects for modernizing the public sector are revealed by the platform's development from basic workflow automation to sophisticated orchestration features. Experience Cloud improvements deliver comprehensive citizen engagement solutions, accommodating accessibility requirements and multilingual needs vital for inclusive government services. Security and compliance structures integrated within the platform meet regulatory demands while preserving development flexibility. The modernization allows government agencies to shorten development timelines, enable domain specialists to become citizen developers, and establish responsive services that adjust to evolving policy demands. Integration features enable smooth connections with legacy systems while supporting contemporary API-focused architectures. The platform's thorough audit documentation and governance mechanisms maintain accountability standards necessary in public sector settings. Government organizations utilizing low-code solutions can accomplish operational efficiency improvements while preserving transparency and security standards expected by citizens and regulatory authorities.